Ariana Grande / The Honeymoon Tour

Details on a ticket refund on Ariana Grande
The Honeymoon Tour Japan shows

We've been working so hard on rescheduling new dates for the shows
but eventually it cannot happen.The shows are now officially cancelled
and you will get a ticket refund. Please check details below.
We really appreciate all your support and understanding to us.

How to get a ticket refund on each ticketing companies
Ticket refunds on each companies will be available from Tue 22nd at 10:00am
to Sun 31st Jan, 2016 at 23:59.
(*Refund period for yahoo!Tickets varies from the above and please check the details below.)

【To the customers who got a ticket on Fahlo】
Since the pre-sale on Fahlo was held on e-plus,
you will go through the regular ticket refund procedure suggested by e-plus.
Please check the details shown here.
Thank you.

◆Ticket Refund on Ticket Pia
Procedures for the refund depends on where you collected the ticket.
Please make sure how you got a ticket earlier and check how to get a refund which
will be suitable for you in the link below. The customers who got a ticket
at Ticket Pia stores will need to get to the stores within business hours.
http://t.pia.jp/guide/refund.html
Info:0570-02-9111(10:00~18:00)*Japanese only

◆Ticket Refund on Lawson Tickets
<To the customers who collected a ticket at Lawson and Mini Stop stores>
You will get a refund at Lawson or Mini Stop stores where you collected your ticket earlier.
Please operate Loppi machine set in each stores with your ticket.
*You can get a refund ONLY through this procedure.

Please make sure which stores you collected your ticket at first.
The customers who collected a ticket in Lawson cannot get a refund in Mini Stop.
The customers who collected a ticket in Mini Stop cannot get a refund in Lawson.

Find your Lawson and Mini Stop stores close to your place.
*Lawson store location search → http://store.lawson.co.jp/
*Mini Stop store location search →http://www.e-map.ne.jp/asp/ministop/


You will get a service fee refund.
This refund will work for pre-sale/order service fee, ticketing service fee in stores
and system service fee.
(Delivery charge will not be included.)
Please note that when you get a refund, you need to bring your service fee tickets
which was issued alongside your concert ticket. In the case your concert ticket and
service fee tickets are lost or thrown away, you cannot get a refund.

Further info on refund on Lawson Tickets →http://l-tike.com/oc/lt/haraimodoshi/
Lawson Tickets:0570-000-777(10:00~20:00)
*Japanese only


◆Ticket Refund on e+(e-plus)
Ticket refunds on e+ will be available from Tue 22nd at 10:00am to Sun 31st Jan, 2016.
*Please make sure that you cannot get a refund after this refund period.

Procedures for the refund depends on how you got a ticket and where you collected a ticket.
Please check how to get a refund which will be suitable for you in the link below.

The chart on how to get a refund when a show is cancelled:http://eplus.jp/refund1/*Japanese only
This chart will lead you to the proper way for you to get a refund.
If you are a customer who was delivered your ticket or who issued your ticket at Family Mart stores,
you will need to go through the procedure shown on the chart.

*To the customers who got #GetClosertoAriana Meet and Greet Experience VIP package
and #GetCloser VIP Experience,
Due to high-priced tickets please do not forget to send your ticket back to e-plus
to get a ticket refund.
Please check how to get a refund in the link below and send your ticket back to e-plus
in Registered Mail/Simplified Registered Mail no later than Sun 31st Jan, 2016.

Details on ticket refund on e-plus:http://eplus.jp/refund1-b/ *Japanese only

◆Ticket Refund on yahoo!Tickets
<How to get a refund>
Please go through the ticket refund procedure with the instructions in the e-mail to be sent from yahoo!Tickets.

【1】Please send your ticket back to yahoo!Tickets in standard-sized mail(within 25g)
in Registered Mail/Simplified Registered Mail. We will not be liable to you in the case of
undelivered mails which will be caused by sending in unspecified form which is not mentioned here.
And if this is the case, you will not be paid for delivery charge.

<2 things that you will need to send back to us>
*Please note that do not put in something which is not mentioned here in envelopes.
1. All the tickets you purchased
*You cannot get a refund only with a stub. You need whole ticket.
*Please note that if something is wrong with your ticket and you cannot get a refund,
we will not take it back to you.
2. Note on your registered address, name, phone number, e-mail address and
the number of ticket to be sent back.
*If you will need to change your registered info, please correct them on
“Change your registered information” segment on My Page by Fri 29th Jan, 2016.


〒150-8691
Shibuya Post Office, Post Office box 84
Yahoo! Tickets Information Center
Attn: Ariana Grande The Honeymoon Tour
*The mail should be delivered no later than Fri 29th Jan, 2016

*You will get a refund in accordance with the number of your purchased tickets.
Please make sure that you will send back ALL the purchased tickets and you cannot refund partially.

【2】We will send the e-mail with details on a ticket refund in the middle of
Feb in 2016 to your registered e-mail address.
In the case you will not receive the e-mail for some reasons, we may text to your mobile
if you registered your phone number. We use 「CASH POST」 provided by ECONTEXT for a refund.
Please check the details in the links below.
For bank transfer http://www.econtext.jp/support/cp/bk/
At Lawson stores http://www.econtext.jp/support/cp/co/
*You can get a refund in Lawson stores only if your total amount of refund fee is less than 10,000yen

■Refund amount
[Ticket prices in accordance with the number of purchased tickets]
[System service fee for Seven Eleven ticket machine 216yen (in accordance with the number of your purchased ticket)]
[Ticket return fee(Registered Mail/Simplified Registered Mail fee 242yen)]

Yahoo!Tickets
【Info】Yahoo!Tickets Customer inquiry
https://info.y-tickets.jp/inquiry/input
(Weekdays 11:00~18:00 except Sat・Sun・holiday・except New Year Holiday)
FAQ
https://info.y-tickets.jp/info/faq/
*Japanese only


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Refund on Ariana Grande The Honeymoon Tour Japan shows

We've been trying so hard on rescheduling new dates for the shows.
But unfortunately it's not confirmed yet.

Ticket refund is now scheduled and it will start from Tue 22nd.
Also details on the refund will be announced on that day.

We deeply apologize to you for this inconvenience.
Thank you.

---------------------------------------------------

Cancellation Notice for Ariana Grande The Honeymoon Tour Japan shows

To the ticketholders for the Honeymoon Tour held on Dec 8th and 9th at Saitama Super Arena,
We were reconfirming the fact that Ariana Grande tweeted her upcoming tour and unfortunately
we have confirmed that the Honeymoon Tour Japan shows will need to be cancelled due to personal reasons.
We will announce any rescheduled dates once confirmed. Please keep your tickets until details is announced.
We deeply apologize to you for this inconvenience.

Official announcement from management:
We regret to inform the Ariana fans who are coming to The Honeymoon Tour that the shows
which are scheduled on Dec 8th and 9th at Saitama Super Arena will be cancelled.
Ariana is deeply sorry about this and commented on her twitter
"I'm so sad I won't be able to make it abroad this December but
I can't wait to see u & reschedule for next year. i love you so much."
We would like to thank you all once again for your continuous support to Ariana Grande.


TICKETS

Show name: Honeymoon Tour

Saitama Super Arena
Dec 8,and 9, 2015 Doors Open 17:30/Show Starts 19:00
Opening Act / Little Glee Monster (to be on stage at 19:00)

VIP reserved seats ¥30,000
Including; (1)Seated tickets in front rows (2)VIP exclusive gift bag (3)VIP exclusive lane for floor (4)VIP exclusive lane for merchandise
S reserved seats ¥15,000
A reserved seats ¥9,000
#GetClosertoAriana Meet and Greet Experience ¥108,000

(1)One premium reserved ticket
(2)#GetClosertoAriana Meet & Greet Group & Photo Op with her (photo taken in groups)
(3)"Break Free" Soundcheck Dance Party featuring Ariana's dancers, a DJ spinning all her favorite jams + more!
(4)Exclusive #GetClosertoAriana Laminate
(5)Exclusive #GetClosertoAriana VIP Swag Bag
#GetCloser VIP Experience ¥60,000

(1)One premium reserved ticket
(2)"Break Free" Soundcheck Dance Party featuring Ariana's dancers, a DJ spinning all her favorite jams + more!
(3)Exclusive #GetClosertoAriana Laminate
(4)Exclusive #GetClosertoAriana VIP Swag Bag

* All reserved seats and tax included
* Children preschool age (5 years old) and younger are not allowed to enter the show / venue. / 4tickets are maximum purcahse
* Please note that VIP package is a limited quantity.
* We will announce the meeting time and detail of soundcheck party on this website in chase. Please note that we can't answer any questions about soundcheck party.
* Exclusive gift bag and tour laminate will be handed out at the venue.
* The content of VIP seat and VIP package would be changed without notification.

TICKET ONSALE SCHEDULE

Onsale Nov 7, 2015 10:00~
e+ : http://eplus.jp/arianagrande2015/
Pia : http://w.pia.jp/t/arianagrande/
Lawson : http://l-tike.com/ariana-grande/
Yahoo! Ticket : http://r.y-tickets.jp/ariana2015

INFORMATION

Sunrise Promotion Tokyo Tel:0570-00-3337(10:00-18:00)

ACCESS

Saitama Super Arena

8, Shintoshin , Chuo-ku Saitama-shi, Saitama
MAP → http://www.saitama-arena.co.jp/access/



* All content contained herein is subject to change without notice.

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